People First, Pt. 5: Meet the Service Core Values Award Winner, Dave Crosby

Today, we have another excellent edition to add to our series highlighting TA Service’s award-winning employees. Most recently, we introduced you to Courtney Underwood, the winner of our People First Core Values Award. Today, you’ll be meeting Dave Crosby, our Service Core Values Award winner.

You may remember from the last post that our Core Values Awards is a new, annual series of awards recognizing TA’s exemplary team members who embody our core values: people first, service, safety, results, and innovation. The winners are chosen from our pool of employee of the month honorees who were recognized earlier in the year for contributions to the business that went above and beyond everyday performance, and we’re incredibly proud of our latest featured teammate, Dave.

Dave has worn many hats during his tenure at TA Services and gained valuable experience across various areas of business. During his many years with TA, one thing has always remained constant: his dedication to service. Dave’s approach to providing quality service for his customers is unmatched — always ensuring thorough and professional support and excellent communication. He leads his team with professionalism and constantly puts the needs of others before his own.

We sat down with Dave to learn more about his role at TA Services and to understand what sets him apart with his commitment to service. 

Q: Can you tell us about your role at TA Services? 
A: Since I’ve been at TA, my focus has mainly been on managing relationships with our customer base. But I’ve also worked with our carriers and traveled to warehouses to work on that side of the business too. Most recently, I moved into a new role helping TA expand its offerings to customers: one example being our drop trailer program. In my new role, I work with the customers that are looking for TA to provide assets as well as the carriers that can provide capacity to those trailers.

Q: As someone who works with both carriers and shippers, can you walk us through your approach to managing those relationships?
A: Whether you’re working with a shipper or carrier, you first need to get to know their pain points and identify their needs. You need to know how to ask the right questions. From there, it’s about servicing those needs. Communication is key. With open communication on both sides, everyone finds a solution to their challenges.

Q: Service is one of TA’s core values. How do you ensure you’re providing the best possible service to our customers?
A: It all comes back to communication. You can’t wait to share information — even if it’s bad news. Open communication builds trust, and you need to have trust to have a strong relationship. I always tell people, especially new employees that I’m training, that there is no such thing as over-communicating. When you have good news, share it. And when there are challenges, you need to be upfront so you can find a solution.

When things don’t go as expected, the follow-up communication is just as important. Reach out to explain what went wrong and what you’re doing to prevent the same thing from happening in the future. That’s what people really care about.

Q: What do you think makes TA Services a great place to work?
A: At TA Services there’s always a new challenge and opportunity, which keeps things interesting. TA allows its employees to succeed by providing the resources needed to succeed. At TA, you get opportunities to try new things and advance in your role. I also think there’s a good core group of upper management who listen to their employees and take action when opportunities for change are recognized.

We’re incredibly proud of Dave’s commitment to service and how he represents TA Services. Join us in congratulating him on his Service Core Values Award. Check back next week to meet our Safety Core Values award winner, Linda Elgas.

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